Feedback

Don’t be shy!

If you think we’re getting it right, let us know.

Just as important is the need for us to continue to improve our service. Your feedback allows us to continue providing you with high-quality services. We will actively seek input from you. Feedback can be provided in writing, via email, telephone or on our website feedback form.

We would like feedback on:

done_all Consistency of services

done_allWhat is working for you

done_allWhat needs to change to assist you

done_allOur communication and customer service

done_allQuality of services

OUR PROCESS

Complaints Handling

Once a complaint has been received, a staff member at Aurora Plan Manager will be appointed to investigate and find a resolution to the complaint. The Director will write a letter to you to let you know that the complaint has been received.This letter will give you a date by which Aurora Plan Manager expects to have the complaint resolved. The complaint will then be investigated, and a plan to resolve it will be developed and implemented.

If you are not satisfied with the outcome, you can contact another agency such as:

NDIS Commission

Phone: 1800 035 544
‍Complaint Contact Form: https://forms.business.gov.au/smartforms/servlet/SmartForm.html?formCode=PRD00-OCF

Ombudsman – Disability Services

Phone: 1300 362 072
‍Online: https://forms.business.gov.au/smartforms/form-expired.htm?formCode=oco-complaint-form

Looking for NDIS Plan Management ?

With Aurora Plan Manager, optimize your NDIS funding through a highly responsive and personalised plan management service that enables you to maximize the benefits of your NDIS plan.

We love to hear positive feedback from our participants..